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Shipping & Return Policy

Shipping within Canada

Orders are shipped and delivered Monday through Friday.

Most orders are shipped within 48 hours of receipt.

Toronto Dermatology Centre offers free shipping on orders of $75 or more before tax, otherwise a shipping rate of $15 will apply.

We ship via Canada Post using Expedited Service.

You can expect to receive your order within 2 to 5 business days depending on where you live in Canada once you receive tracking information.

After placing your order, an email confirmation will be sent to you with your unique order number and then tracking information once your order has shipped.

International shipping

We do not ship internationally.

Backorders and multiple shipments

Based on product availability, we may split your order into multiple shipments to make sure you receive your order as quickly as possible. In the event of such an occurrence you will not be charged any additional shipping fees.

Returns and exchanges

For hygienic reasons, we do not accept returns on skin care and makeup products that have been unsealed, opened and/or used. Returns are accepted on unopened, unused merchandise in the original condition and packaging within 10 days of purchase. If you are not satisfied with your online purchase, please email us within 10 days of receiving it to let us know.

Shipping and Handling fees are not refundable.

Allergic Reactions

If you experience an allergic reaction to any product we ask you to advise us within 48 hours. We will provide an exchange or refund for the individual product if an allergic reaction has been confirmed. Please note that a doctor’s note and/or photos may be required.

The information listed about the products on Toronto Dermatology Centre is based on information provided by the individual product manufacturer. Any claims and suggestions on Toronto Dermatology Centre are supplied as information only and are in no way meant to replace the advice of a physician.

Free shipping

  • For orders above $75.00 before tax
  • 10% off your first purchase!
  • When you sign up for our newsletter