Toronto Dermatology Centre

I wish i could give 0 stars. The service and the way clinic manager treated me is not respectful. They just put me in a new loop to go through family doctor and come back through this way while my situation was urgent and nobody cares here. I won’t recommend this clinic at all.

Embrace yourself for rude arrogant interactions. I arrived on-time just to sit and wait for 40 minutes for the doctor to explain his 2 seconds diagnosis to me within 2 minutes, so he he can rush out of the room. I found my way to the secretaries just to receive a printed letter with an Email address asking me to Email the person with a picture of the area I’m concerned about, and she doesn’t even bother explaining any of the above. So I stop her and ask if I’m supposed to mention the referring doctor in the Email, so she can point at the letter and ask me to Email. I repeat my question and ask if anything needs to be said in the Email as I’m not a secretary you know? She then ads that the person the Email is supposed to be addressed to works in this office, so …. Not only I wasn’t treated respectfully, but it felt like I was a number for them to toss around… disgusting!

A lovely place with lovely people.

Called today to reschedule an appointment I have that was coming up and the receptionist who returned my call was very rude for no reason. I hadn’t had a bad experience with the receptionists before today, won’t be asking my family doctor to give me a new referral to this place. The doctor I saw the last time was very helpful but today’s experience ruined my future visits to this clinic I don’t want to be dealing with rude receptionists.

Can't talk to anybody when you call. Always have to leave a message. Multiple receptionists work at this location spread across 3 floors. Nobody knows what each of them is doing. A huge disconnect in operations Preacriptions request from pharmacy does not get filled on time. Every time a refill request is sent the doctor wants to schedule a revisit or evisits. Trying to talk to a Nurse in that clinic is s monumentous task....leave a message. It seems noone is ever available to pick upa phone call. It is always a message that you have to leave and they expect u to be free and ready to talk when they call you as if you have no work at all.Appointments are available months out in advance. If you ask for an appointment today you would be lucky if you get one before couple of months. And here comes the magic part. If the doctor changes his schedule or cancels an appointment, a new appointment relatively in the next week is offered but when you ask for one in the next week or so they always say we are booking after couple of months and the earliest one is next month or month after..... No personal care or any sympathies towards working family or patients.......only motto of operations is huge profits...... As the saying goes only take what you can chew or digest in the plate.....why make the clinic super busy and not easily accessible without increasing more resources??????

Very efficient, and capable doctors and staff. Appreciate thorough analysis of my skin.

Toronto Dermatology’s phototherapy has been closed for 2 years now and they are still using Covid as an excuse. Completely unacceptable.

Excellent and helpful staff. The doctor was very kind and welcoming. He took time to listen to my concern. He asked pertinent questions to understand my health issues. Very clean office. patient -HW

Unprofessional customer service. Was put on hold multiple times and given contradictory answers. Be expected to follow up multiple times on test results.