During this most recent level of COVID-related regulations, our Cosmetics department has been at its highest level of restriction. Our Dermatology Centre is considered essential, but over here on the Cosmetics side, we have had to alter our way of helping patients.
We have been utilizing our time reading and training, improving the clinic, doing phone and virtual consults and helping patients order their products through our online store. It has been a very strange time indeed!!
For someone like myself, who has been performing services for decades, it is difficult to sit at a computer when I am used to being on the move all day long. I cannot deny that I am itching to get back to a somewhat regular schedule of in-person consults and treatments and running around all day!
So, when our restrictions let up (and they will, they will!!) how should you go about getting back into the clinic to see us (and make us ALL happy again)? We have been talking to a lot of patients, both old and new and I feel that when the time comes, there will be a lot of people interested in coming back all at once. I know I am desperate to get in to see my hairdresser, and I feel that many people are feeling just about the same way for their skin.
One of the things we have been doing for those who want to go ahead and book…..well, we have just been pre-booking them in, with them knowing there is still a chance they may get a call from us if some of the restrictions haven’t changed. For other patients, we have created a list of Call-Backs. We have specified what the treatment is and which equipment is required. As time goes on and more and more services are available, our list will get shorter and all of those patiently waiting will be the first ones to get the appointment times they are looking for.
It is important to note that whether we are on lockdown for a longer period or not (numbers are coming down!), we will still be in the clinic daily to assist any of our patients who have questions or concerns. Patients can come by to get products as we are following all of the COVID rules by screening, directing traffic and maintaining patient distance. These protocols will remain intact until the green light back to normality is given.
So, although we are not currently able to see all of our wonderful patients in person just quite yet, please know that we are in the clinic and that you can call, email or get onto our Call-Back list anytime!
As always, stay safe and we hope to see you soon!
~ Sheri Roselle, Medical Esthetician at Toronto Dermatology Centre